01
Integration map
Opera PMS connected to SQL Server, RMS, survey, QMS, TrustYou, and dashboards.
Enterprise IntegrationEnterprise Solution
Hotel Integration Platform
Opera PMS Integration Suite
Connecting Opera PMS with hotel operational platforms through intelligent integrations.
System Architecture
System ArchitectureLive
SourceOpera
LayerAPI
ConsumersApps
Opera PMS
SQL Server
RMS
Dashboards
Opera PMS
Guest services
SourceOperaReservation truth
LayerAPIIntegration services
ConsumersAppsRMS, survey, dashboards
Business Challenge
The property management system held the truth about guests and reservations, but every other application — restaurants, surveys, dashboards — was disconnected from it. Staff re-typed the same data into multiple systems, and records drifted apart.
Solution Overview
An integration layer that connects hotel applications into the Opera PMS ecosystem: reservation and guest data flow automatically to the systems that need them, entitlements are validated against live PMS state, and databases stay synchronized without manual re-entry.
Key Features
- Live reservation and guest profile connectivity
- Entitlement validation against PMS state
- Scheduled and event-driven data synchronization
- Robust error handling and retry logic
- SQL-level integration for reporting systems
- Foundation layer reused across hotel applications
Architecture & Workflow
REST-based services bridge Opera PMS and the hotel’s SQL Server databases, exposing clean interfaces that operational applications like the RMS consume for real-time decisions.
01Opera PMS
02Integration API
03SQL Server
04Operational apps
05Dashboards
06Guest services
System Architecture
System Architecture
System ArchitectureLive
SourceOpera
LayerAPI
ConsumersApps
Opera PMS
SQL Server
RMS
Dashboards
Opera PMS
Guest services
SourceOperaReservation truth
LayerAPIIntegration services
ConsumersAppsRMS, survey, dashboards
Screens & Mockups
02
Data synchronization
Reservation and guest information moves to the systems that need it.
03
Operational APIs
Reusable interfaces support new hotel applications without rebuilding the foundation.
Business Value
Eliminates duplicate entry
Guest and reservation data flow from the source system.
Improves data consistency
Operational apps make decisions against synchronized records.
Speeds future development
New tools can plug into an established integration layer.
Related Projects
Hospitality Access Validation PlatformProduction
Smart Restaurant Access Management Platform
Restaurant Management System (RMS)
Real-time guest entitlement validation powered by Opera PMS, Dormakaba Saflok, and the Digital Guest Portal.
- Live PMS-driven entitlement engine
- Key card and QR guest verification
- Real-time duplicate meal prevention
Operations MonitoringProduction
Hotel Operations Control Center
Hotel Apps Control Center
Centralized monitoring and management of hotel operational applications.
- Application health monitoring
- Watchdog auto-restart
- Centralized logs and controls
Artificial IntelligenceEnterprise Solution
AI Business Automation Platform
AI Automation Projects
Applying AI to automate business processes, knowledge management, and operational workflows.
- AI assistants and agents
- Document workflow automation
- Decision-support intelligence
Need a similar solution for your business?
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