01
Multilingual survey flow
Guests answer in their language with meal assignment handled automatically.
Guest Experience IntelligenceProduction
Guest Experience Analytics Platform
Restaurant Survey Analytics
Transforming guest feedback into operational improvement insights.
Product Experience
Product ExperienceLive
Satisfaction4.6/5
Completion78%
Languages5
Guest rating
Meal completion
Language mix
Comments
Guest language
Service recovery
Satisfaction4.6/5Average guest rating
Completion78%Against meal pax input
Languages5EN, AR, TR, UR, ID
Business Challenge
Guest feedback was collected on paper cards in one language, counted by hand, and summarized weekly at best. Management could not see which meal period was underperforming or respond to unhappy guests while it still mattered.
Solution Overview
A full guest satisfaction platform: a friendly survey form in English, Arabic, Turkish, Urdu, and Bahasa Indonesia, automatic meal assignment by time window, pax-based completion percentages, and a secured analytics dashboard with question-level breakdowns, trends, and inline-translated comments.
Key Features
- Multilingual guest survey in 5 languages
- Automatic meal assignment by time window
- Survey completion % against manual pax input
- Question-wise breakdown and trend charts
- Guest comments with inline translation
- Drill-down into poor and average ratings
- Seasonal meal activation (Ramadan mode)
Architecture & Workflow
An Express API on SQL Server records each survey with Kuwait/Riyadh timestamps, assigns it to the correct meal window, and serves a JWT-secured admin dashboard for daily, monthly, and yearly reporting.
01Guest language
02Meal window
03Survey answers
04Comment translation
05Trend chart
06Service recovery
Product Experience
Product Experience
Product ExperienceLive
Satisfaction4.6/5
Completion78%
Languages5
Guest rating
Meal completion
Language mix
Comments
Guest language
Service recovery
Satisfaction4.6/5Average guest rating
Completion78%Against meal pax input
Languages5EN, AR, TR, UR, ID
Screens & Mockups
02
Satisfaction analytics
Ratings, completion percentage, comments, and question-level breakdowns in one view.
03
Recovery queue
Poor and average feedback can be surfaced quickly for management follow-up.
Business Value
Captures a wider guest voice
Five-language support fits the real hotel guest mix.
Measures every meal period
Completion and satisfaction are tied to breakfast, lunch, dinner, and seasonal periods.
Accelerates service recovery
Issues become visible while action is still possible.
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